Refund policy

Returns

We know our products work but they must work for you. Unlike the majority of manufacturers of pre-recorded audio materials (music, audio books etc), we want to make sure that you are fully satisfied with your purchase. As such, your first order for CDs comes with a full 30-day satisfaction guarantee. Simply try it for yourself in the comfort of your home for 30 days and if you are not satisfied that the technology works to prime your self-talk, simply contact us for return authorization. We will issue you a full refund for the cost of the product (not including the shipping and handling charges) once we have received your return. For all subsequent orders, we allow a two-week period after receipt of your order for you to check your order and to request any exchanges. Only your first order is refundable. We retain the right to refuse to do business with anyone for any reason at any time. Prices and shipping costs are subject to change. (Please note: Our downloadable products are non-returnable/non-refundable. If you wish to make sure that the technology works for you before purchasing, please try our free downloadable Forgiving and Letting Go program first).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are requesting an exchange, then you will be charged our regular shipping amount when the replacement item is processed.

Also should your CD break, tear or wear out we will replace it for $7.95 plus the cost of shipping for the first year after the original purchase. You will also be asked to return the damaged CD and we must have record that you purchased the item directly from us.

We recommend that you keep a copy of downloadable orders in a safe place such as on a flash drive. If you need to request replacements for downloadable orders (due to issues such as computer failures or phone changes), there will be a charge of $7.95 per program for singles, doubles, sets and collections, $39 per album, and $79 per library. If you need to request fresh download urls for lost files, please e-mail innertalk@innertalk.com. We must also have a record that you purchased the InnerTalk downloadable programs directly from us. 

Please note: There are no return or exchange privileges for downloadable orders. However, if an item is defective, please contact us and we will send you a replacement.